Pet owner says groomer snipped pieces of her dog’s ears off, then reattached them

A pet owner in Honolulu says groomers at a local Petco cut portions of her dog’s ears off, then apparently used glue and tape to reattach them.

Gladys Kapuwai said she dropped off her Pomeranian-Maltese mix at the Petco store in Kaneohe for some simple grooming, and didn’t notice anything out of the ordinary when she picked up the dog.

Within a matter of weeks, though, pieces of Dodo’s ears fell off, and upon examination by a veterinarian, it was discovered that the bottom portions of the dog’s ears had been cut off and reattached with tape, according to a lawsuit.

Kapuwai’s attorney, Michael Green, filed the lawsuit on her behalf and also on behalf of his wife, who claims her dog was injured during a grooming session at the store. Estelle Green says her dog Hope had the tip of her tail cut off, and suffered other injuries.

Fox News reported that San Diego-based Petco issued a statement saying it takes “any animal care concerns very seriously and we’re actively investigating these cases.”

“We can’t comment on the specifics at this time, but we can tell you that we have very strong standards and policies in place for the care and treatment of animals in our grooming salon and we provide training on those standards and policies for our grooming associates,” the statement said.

Comments

Comment from Janet Ledford
Time February 16, 2012 at 12:42 pm

This is so stupid! Any one who have been around working or hunting dogs knows how much just the tiniest ear wound can bleed, and not stop. Any small ear nick will make a dog shake it’s head and splatter blood. A ear wound needs vet/professional attention pretty fast to stop the flow of blood. Tape will not do the job. I’m pointing my finger at the owners not the groomer.

Comment from Janet Ledford
Time February 16, 2012 at 12:49 pm

Ok,
After watching the video, in which the info differs a bit from the written article, it looks like there has been groomer mistakes. Petco tends to train it’s own groomers. I’m a dog groomer of over 20 years. It’s easy to make a mistake on a wiggly dog, but you take responsibly, tell the people and pay the vet bill…

Comment from smoketoomuch
Time February 16, 2012 at 12:58 pm

Anyone who takes their beloved pet to one of those national chain stores for grooming is (IMHO) about as clueless as you can get. Find a Professional groomer who loves your animal and will deliver the proper service at a fair price. The chains pay minimum wage to some high school kid – what do you really expect is going to happen?
My wife and daughter took our Pom to “Pet Smart” one summer for her annual summer cut. The idiots cut off half of her whiskers in the process! Needless to say, she has never been back there!

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