Founder of service dog group claims he and his dog were mistreated by United Airlines

The founder of Paws and Stripes — a nonprofit organization that provides disabled veterans with service dogs — says both he and his service dog, Sarge, were mistreated by United Airlines.

After waiting 48 hours in Dulles Airport due to cancellations and delays, Jim Stanek said he approached a ticket counter to get  help understanding his revised itinerary.

He says he explained was having difficulty reading it.

“He said, ‘Just read it’ and I said, ‘Sir I can’t read it,’ and he said, ‘What are you retarded?’” Stanek recalled.

Wounded in battle, Stanek suffers from a brain injury that makes it difficult for him to concentrate under stress.

In addition to the insult, Stanek says, Sarge was kicked twice by United employees, leaving her “shaking like a leaf. It’s like she has PTSD.”

Stanek said the second, and harder kick came on a shuttle bus that was taking him from one terminal to another. An employee in a United uniform kicked the dog, he said.

“He said he was afraid of dogs,” Stanek said.  “(He) kicked her so hard on the rib cage, that she literally jumped up into my lap.”

Stanek is encouraging others to register their concerns about how he and his dog were treated.

“I’m not asking for a red carpet, just treat me the way I’m supposed to be treated,” he said in a video he put together, recounting the incident.

Paws and Stripes works to provide service dogs for veterans with PTSD and Traumatic Brain Injury. The dogs are obtained only from shelters, and are trained by professionals to become service dogs.

Here’s Stanek’s account of what happened:

Comments

Comment from Sue Kindred
Time July 25, 2012 at 10:09 am

Please sign the petition encouraging United Airlines to take responsibility for their actions and mandate sensitivity and cultural diversity training. The petition also calls for them to include education about the role of service dogs for people who have invisible disabilities such as TBI or PTS. You can sign here: https://www.change.org/petitions/united-airlines-ceo-jeff-smisek-stop-united-airlines-employee-s-abuse-of-travelers-with-service-dogs

Comment from Jordon
Time July 25, 2012 at 5:03 pm

Do you know anyone, or have ever heard of anyone, that when startled by a dog, would intentionally kick that dog if the dog is a German Shepherd? We’re led to believe that two different United employees (who are trained to deal with service animals) on two consecutive days, risk getting bitten by a German Shepherd. Has anyone stepped forward and said they witnessed this?

Comment from vida
Time July 25, 2012 at 6:46 pm

Thank you for the petition link, something has to be done about this outrage.

Comment from beth
Time July 26, 2012 at 12:41 pm

Jordon, that doesn’t even resemble a German Shepherd, although I would still like to see witnesses step forward.

My question is, this article is basically a copy paste from the sites that first posted this story last week. The Huffington Post said on July 21 that Jim had been contacted by a United employee. How can you post a week old story with no new information?

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