Air Canada manages to lose a dog, rip the media and bash a country — all in one week
Usually it’s no big deal, but when it’s an airline making the mistakes, and they’re strictly the result of carelessness, we have to wonder a bit.
In this case, the first boo boo came when an Air Canada employee in San Francisco decided that, due to a flight delay, a dog being flown to a new adoptive home in Canada needed a potty break. When he let the Italian greyhound out of his crate, Larry escaped.
Jutta Kulic, while attending a dog show in Sacramento, had dropped Larry off at the San Francisco airport. She zip-tied the crate, and instructed the airline not to open it for any reason. Larry, who belonged to a friend of Kulic’s who died of cancer, was on his way to a new home — or so she thought.
That flight ended up being delayed, and later that night, Kulic received a call from Air Canada telling her Larry had run away.
After talking with Kulic about what had happened, CBS13 in Sacramento reached out to Air Canada (that’s what TV news people do these days, “reach out”) which generally means sending an email.
That’s when the airline made its second blunder.
The email an airline representative sent to the station, apparently accidentally, wasn’t meant for public consumption. Instead, it was an internal exchange about how to handle the media inquiry:
“I think I would just ignore, it is local news doing a story on a lost dog,” read the email from Air Canada spokesman Peter Fitzpatrick. “Their entire government is shut down and about to default and this is how the US media spends its time.”
Later the airline sent another email to the station, this time with the requisite apologies and saying the incident was being investigated.
Kulic said she is afraid she’ll never see Larry, who is brown and white and two years old, again.
But the family in Canada says they’re still hoping he might be found and delivered to them.
Posted by John Woestendiek October 15th, 2013 under Muttsblog.
Tags: accidents, air canada, airlines, airports, animals, canada, dog, dogs, email, government, italian greyhound, larry, loses, lost, mistakes, pets, san francisco, shut down, shutdown, transportation, travel