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Recipients say agency’s diabetic alert dogs aren’t performing as promised

Three North Texas families say the diabetic alert dogs they received from a Virginia-based nonprofit aren’t alerting them to anything, and have turned out to be nothing more than expensive house pets.

The three families are among 30 that have filed complaints against Service Dogs by Warren Retrievers, according to NBC 5 in Dallas.

Each of the three paid up to $20,000 for what they were told were specialized service dogs trained to alert them to spikes and drops in blood sugar and help them manage Type 1 diabetes.

Mindy Guidry said the dog she received to help her daughter manage her diabetes has failed to detect any blood sugar spirals. On top of that, the dog is afraid to go out in public.

“I cannot take her out in public at all. Even in our own household she’s scared,” Guidry said.

Krista Middleton told NBC 5 that her dog doesn’t alert her when her blood sugar is dropping dangerously low.

“And then I’m passing out. I’m going into comas. My kids are finding me in seizures,” said Middleton. “It gets to the point where, as a mom, I wanted to make sure my kids weren’t the ones to find me convulsing.”

Service Dogs by Warren Retrievers says it offers a one- to two-year training program with initial in-home sessions of up to five days, long-distance training and education and up to seven more multi-day visits.

Middleton and Guidry both failed to complete the training program, a spokeswoman for the agency said, and both still owe the agency money.

Middleton said when she informed the non-profit her dog wasn’t working, she got no response.

But Warren Retrievers spokeswoman Jennifer Bulotti told NBC 5 when a dog isn’t working “instant intervention and training is provided.”

Dan Warren, founder and president of the nonprofit, was convicted of passing forged documents in 2008, before he started his service dog agency. While working at a car dealership, he had someone prepare phony tax returns to help customers get loans for cars, NBC 5 reported. He was sentenced to five years’ probation

Tax records from 2012 list his salary from the service dog agency as $157,411.

The Virginia Attorney General’s office has received 30 complaints against Warren Retrievers, but declined to discuss the details of any of them.

Providers of service dogs operate relatively free of government regulation or required standards, and some think it’s time for that to change.

“This is an industry that’s fraught with fraud,” said Brent Brooks, president of The Diabetes Alert Dog Alliance (DADA). “It angers me to have to say it but you have to be skeptical.”

Comments

Comment from Krista
Time July 2, 2014 at 1:24 pm

Thanks for posting this. This company is a nightmare.

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