A day after a passenger was instructed to put her dog in an overhead bin — an order that turned out to be fatal — United has screwed up again, this time accidentally sending a family’s dog to Japan instead of Kansas City.
Kara and Joseph Swindle, along with their children, were moving from Oregon to Wichita. But their German Shepherd, Irgo — traveling as cargo on an earlier flight — was mistakenly shipped to Japan.
When the Swindles arrived at the Kansas City cargo facility to pick up their dog, they were greeted instead by a Great Dane, who was supposed to have been the one loaded on the flight to Japan.
The airline originally told the Swindles that Irgo would have to stay in quarantine in Japan for two weeks, but apparently that was not required. The dog was scheduled to see a veterinarian before being put on a return flight to Wichita.
Kara Swindle told KCTV5 News that United didn’t know how the mistake happened, but she was told by the airline that the kennels were similar.
United Airlines paid for Swindle and her children to stay at a Marriott Hotel near the airport Tuesday night.
“At this point, all I can do is be hopeful that my dog is going to be okay and return safely,” she said. “I don’t know what else to do at this point. I can’t cry anymore. I’ve cried too much.”
The screw-up came on the heels of a far worse one, in which a United flight attendant told a family to put their dog and its carrier in the overhead bin.
“The flight attendant came, and she was like, ‘You have to put him up there because it’s going to block the path,'” Sophia Ceballos, 11, told ABC News on behalf of her mother, Catalina Robledo, who isn’t fluent in English.
The 10-month-old French Bulldog was discovered dead after the plane landed.
Sophia Ceballos said the flight attendant, after landing, said she didn’t know there was a dog in the bag.
“In the end, she says she didn’t know it was a dog, but she actually touched the bag and felt him there. She’s basically lying to us now,” Sophia said.
(Photos: Kara Swindle)