Snickers died last week, shortly after arrival at the Hartford airport aboard Delta Flight 738.
Airline officials had promised Heather Lombardi, who had purchased the cat from a breeder in Utah and was having her delivered, that the cargo hold the cat would travel in was climate controlled.
If you can’t guess what happened next, here’s some additional information:
Snickers was 11 weeks old.
Snickers was a Sphynx, or hairless cat.
It is winter, and a particularly cold one.
Once a plane lands, the cargo area is depressurized, and that climate control stuff doesn’t apply anymore.
Lombardi sent out an email blast to tell the world about “the worst tragedy I have ever personally experienced” — not to gain pity, or money, or, we’d hope, bolster her odds in a lawsuit. Instead, she says, she wanted to inform the world of the dangers of shipping a cat, by air, in winter.
With her two children, Lombardi arrived at the airport and was told to wait in the baggage area. Fifty minutes passed after the flight landed, the delay in unloading baggage being caused at least partly by a cargo hold latch that was stuck, she was told.
“I wasn’t incredibly alarmed … I figured she would be fine as long as she wasn’t outdoors,” wrote Lombardi, who paid $290 to transport Snickers. Outdoors, it was 7 degrees.
Upon being handed the crate, Lombardi opened it and pulled Snickers out:
“The kitten was ICE cold, limp, and unresponsive. I IMMEDIATELY put her into my coat, grabbed my kids by the hands & ran out of the airport to get her into my car & cranked up the heat putting all vents on her as I rubbed her trying to warm her up. She couldn’t lift or control any limbs, her breathing was labored, she had a blank stare in her eyes, and she let out a meow. As if to say help me — please. We rushed her to the emergency vet clinic, but to my utter devastation, on the drive, she let out a blood curdling cry & went completely limp …”
Ten minutes after handing the apparently lifeless cat to the vet, Lombardi was informed that Snickers was indeed dead.
“Her last hour of life was spent frozen & unable to escape. I am so utterly devastated — I cannot express to anyone how this feels. I am so sad for her, her little 11 week life lost for no reason. A tragedy that could have been prevented if the airline had valued her little promising life.”
Delta told her it is investigating, but, she said, “the bottom line is that they can’t bring her back to me or my family, there is nothing they can say or do to make this whole. We don’t want a new kitten; we fell in love with HER. She was our new child & there is nothing that can be done to bring her home to us. Snickers lost her life unnecessarily … Value life everyone, I have just experienced something I pray no one else has too. Don’t let Snickers lost life be in vain, I pray you guys read this & maybe another animals life won’t be lost to the cold & lonely Delta Cargo holds.”
Reading over her summary of events, what stuns me most is that a customer would even consider having an 11-week-old hairless cat transported by air in the dead of winter. That the breeder would permit it is surprising as well. That Delta signed off on it is equally shocking.
So, much as we regret Snickers’ passing, we, unlike Lombardi, wouldn’t aim our anger solely at Delta. There appear to be plenty of humans to share the blame, including the one who — though her subsequent warning not to ship animals when it’s below 30 degrees is valid — probably should have done a little more research and used a little more common sense before having her new hairless cat placed on a plane.
And we have to wonder a little bit, too — coldhearted as it may be at her time of clearly anguishing loss — why, any allergies aside, someone would opt for a pricey, high-maintenance novelty pet from the other side of the country when hundreds of cats are in the Hartford area’s animal shelters, waiting for homes.
Heather Lombardi responds:
“… I first wanted to thank you for bringing attention to what happened to Snickers. Knowledge is power & even if you don’t agree with my actions & poor decision, not everyone knows or understands the risks of placing your pets in a climate controlled cargo hold. I myself was guilty of that. I do not place blame solely on Delta, my lack of knowledge & belief that travel was safe for animals in this weather was the obvious reason she was on the flight. It’s why I decided to share her story. She died due to my lack of knowledge & an obvious service failure on Delta’s behalf. I can’t control Delta, their practices or policies, what I can control is how I handle the situation. I choose to raise awareness, and I thank you for helping with that.”
Posted by John Woestendiek January 26th, 2011 under Muttsblog.
Tags: age, air travel, airplanes, airport, animals, blast, breeders, cargo, cargo hold, cat, cold, death, delta, email, exposure, grief, hair, hairless, hartford, heather lombardi, kitten, loss, mourning, novelty, pets, shipping, snickers, sphynx, transporting, travel, traveling with pets, winter, young