Tag: cargo holds
Pet Airways — viewed as salvation for those who hoped to avoid their dogs traveling, luggage-like, in cargo holds — has hit some turbulence.
Created in 2009 by a California real estate developer, the airline in recent months has canceled flights, leaving dogs and cats stranded and their owners inconvenienced and angry, the New York Times reported Saturday.
“Dog and cat owners are angry about canceled flights. Travel sites are abuzz with complaints, including customers who claim they have not received refunds for paid-for flights. And the company is burning through cash at a rapid rate.”
Alysa Binder, the co-founder of Pet Airways, acknowledged in an e-mail to theTimes that the airline has had some problems procuring planes from contractors and needed to cancel “some flights during the holidays and into the new year.”
“We are a very new company that is pioneering, just as FedEx pioneered the overnight packaging business,” Binder told the Times. “We have ups and downs, but we are keeping our eyes on the long-term goal of providing a safe and comfortable transportation option for the pets.”
The company, which says it has flown more than 7,000 cats and dogs, is still taking reservations, according to its website.
Pet Airways offers service to nine cities. Flights run from about $100 to more than $1,000 each way, and roughly 40 pets can sit in crates in the main cabin (the airline carries pets only), monitored during the trip by a pet attendant.
The airline was a welcome alternative to the major airlines, some of which ban pets in the cabin entirely. Most typically store animals in the plane’s cargo hold, where temperatures can vary wildly and have contributed to deaths. According to the Department of Transportation, 122 dogs died in cargo holds on U.S. airlines between May 2005 and July 2010.
Records indicate Pet Airways had no flights between Dec. 16 and Jan. 16, and it is unclear if it has had any flights since then, according to the Times.
“We are working toward being in the air as soon as we can be assured that the planes are ready for our use,” Binder said.
In a recent regulatory report, the company said it did “not currently have sufficient cash on hand to meet our financing needs … Our auditors have raised substantial doubt about our ability to continue as a going concern.”
Posted by jwoestendiek February 13th, 2012 under Muttsblog.
Tags: air, airlines, alysa binder, angry, animals, canceled, cargo holds, cats, complaints, customers, dog friendly, dogs, financial, flights, new york times, news, pet airways, pets, problems, reservations, stranded, travel, traveling with dogs, traveling with pets