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Tag: complaints

Recipients say agency’s diabetic alert dogs aren’t performing as promised

Three North Texas families say the diabetic alert dogs they received from a Virginia-based nonprofit aren’t alerting them to anything, and have turned out to be nothing more than expensive house pets.

The three families are among 30 that have filed complaints against Service Dogs by Warren Retrievers, according to NBC 5 in Dallas.

Each of the three paid up to $20,000 for what they were told were specialized service dogs trained to alert them to spikes and drops in blood sugar and help them manage Type 1 diabetes.

Mindy Guidry said the dog she received to help her daughter manage her diabetes has failed to detect any blood sugar spirals. On top of that, the dog is afraid to go out in public.

“I cannot take her out in public at all. Even in our own household she’s scared,” Guidry said.

Krista Middleton told NBC 5 that her dog doesn’t alert her when her blood sugar is dropping dangerously low.

“And then I’m passing out. I’m going into comas. My kids are finding me in seizures,” said Middleton. “It gets to the point where, as a mom, I wanted to make sure my kids weren’t the ones to find me convulsing.”

Service Dogs by Warren Retrievers says it offers a one- to two-year training program with initial in-home sessions of up to five days, long-distance training and education and up to seven more multi-day visits.

Middleton and Guidry both failed to complete the training program, a spokeswoman for the agency said, and both still owe the agency money.

Middleton said when she informed the non-profit her dog wasn’t working, she got no response.

But Warren Retrievers spokeswoman Jennifer Bulotti told NBC 5 when a dog isn’t working “instant intervention and training is provided.”

Dan Warren, founder and president of the nonprofit, was convicted of passing forged documents in 2008, before he started his service dog agency. While working at a car dealership, he had someone prepare phony tax returns to help customers get loans for cars, NBC 5 reported. He was sentenced to five years’ probation

Tax records from 2012 list his salary from the service dog agency as $157,411.

The Virginia Attorney General’s office has received 30 complaints against Warren Retrievers, but declined to discuss the details of any of them.

Providers of service dogs operate relatively free of government regulation or required standards, and some think it’s time for that to change.

“This is an industry that’s fraught with fraud,” said Brent Brooks, president of The Diabetes Alert Dog Alliance (DADA). “It angers me to have to say it but you have to be skeptical.”

PetSmart and Petco to pull China-made jerky treats off their shelves — finally

Chinesjerky

After thousands of reported illnesses and 1,000 dog deaths, PetSmart and Petco have announced they will stop selling all dog and cat treats made in China.

What took the retailers so long to reach the decision, and why it will take them seven to ten months more to purge store shelves of such items, remain questions worth asking.

So too is why the U.S. Food and Drug Administration, which has been investigating the treats for years — without determining what about them is making dogs sick — can’t tell us much more than “CAUTION,” with an exclamation point.

PetSmart said it will pull from the shelves all of the China-made treat it sells by March 2015.

Petco said it will accomplish that by the end of this year.

Both retailers have about 1,300 stores nationwide.

The two national pet retailers’ decisions came after seven years of complaints to the U.S. Food and Drug Administration about jerky treats from China making pets sick, or worse.

“We know some pet parents are wary of dog and cat treats made in China, especially chicken jerky products, and we’ve heard their concerns,” said Jim Myers, Petco CEO, in a statement.

A PetSmart spokesperson, meanwhile, told USA Today it has been working toward this goal “for some time, and feel it’s the right thing to do for pets and our customers.”

Taking questionable Chinese-made treats off the shelves strikes us as a pretty simple task, as opposed to “a goal to work toward.” You just pick them up and put them in the garbage. And while “hearing customer concerns” is commendable, it shouldn’t take three or four years for them to sink in.

The move comes as sales of Chinese made jerky treats diminish, amid increasing public concerns about them.

Five years ago, 90% of the pet industry’s jerky treats were made in China, said Lisa Stark, spokeswoman for Petco. Currently, about 50% of the jerky treats sold by Petco are from China.

Since 2007, the FDA says it has received about 4,800 reports of pet illnesses, and 1,000 dog deaths, possibly related to the consumption of jerky treats. The FDA, while issuing warnings, says it has yet to establish any direct link between the pet illnesses and the China-made treats.

Most of the complaints involved chicken jerky, but others included duck, sweet potato and chicken, according to the FDA.

Struggling to survive in Sochi

sochitrash

Surely by now you’ve heard about all the inconveniences visiting journalists from the west are facing in Sochi — a town that in its rush to get ready for the Olympics didn’t quite get ready for the Olympics.

As a member of that breed, or at least a former journalist, I can’t help but have empathy for their plight.

They have an important job to do, and how can we expect them to do it when they are facing obstacles like hotel rooms with no Internet,  fallen drapery rods, faulty doorknobs, or tap water so discolored one journalist reported she had to resort to washing her face with Evian?

Life can be so cruel sometimes.

sochipuddle

Sochi’s shortcomings are being blasted all over the Internet — by journalists, by Tweeters, and by tweeting journalists.

Arriving early, and finding the amenities weren’t all they could be, journalists got the ball rolling, bellyaching about conditions and posting their complaints and photos online. Olympics guests picked up the ball, voicing their discontent; and even a few athletes — though they’re less likely than journalists to whine, or so we’d hope — have broadcast the problems they’ve encountered, including one who was forced to punch his way out of the hotel room bathroom he was locked in.

Others arrived to find that their rooms, despite being reserved and paid for, weren’t ready, or weren’t even there, forcing them to wait, bunk with someone else, or seek shelter elsewhere.

sochirescue

Fortunately, no journalists (to our knowledge) were forced to sleep in stairwells or alleyways.

sleepingdogs


Others tweeting their discontent have complained of unappealing food, and menus whose Russian to English translations are sometimes laughably off the mark, which leads us to worry whether journalists are getting the all-important nourishment they need to do their jobs.

sochiribs

I’m sure there will be much inspiration ahead in the 2014 Olympics, and perhaps even a few things to love about them. For the first few days though, it has been an embarrassment — for Sochi, for Russia, for Putin, and for all those journalists who came across as spoiled Westerners, partly because they are spoiled Westerners, partly because they have the modern-day need to self-broadcast every little bump in the road they encounter.

While most reporters are there to cover the sporting side of it all, and while many have been preoccupied by their lack of creature comforts, some have gotten around to writing about what we think is probably the most shameful Olympic-related story of all. In case you haven’t yet gotten our drift, it’s what the city is doing to stray dogs.

The city of Sochi has hired a pest control company to rid the streets of dogs, another piece in its failed plan to look good for the Olympics. Capturing and killing strays, as if that’s not bad enough, seems all the more cruel when you consider that many of the dogs are homeless because of all the new construction for the Olympics, some of which sent dog-owning families into apartments where dogs aren’t allowed.

Sochi promised it wouldn’t conduct the cull, then it did. The extermination was well underway by the time the media caught on, but eventually it was reported by, among others, the Boston Globe, Radio Free Europe, and, eventually, the New York Times. It took awhile, but the public outrage is, appropriately enough, snowballing now.

When that happens, the silly and tired old question always pops up, ”Does the world care more about dogs than it does humans?” That was pretty much the headline on an op-ed piece in The Guardian about Sochi’s strays this week — silly because  it implies people can’t care, get outraged and fight for both species.

But, to answer it only for myself , yes, I sometimes care more about dogs than humans, depending on the circumstances, depending on the dogs, and the humans, and depending on the hardships at issue. Yes, I care more about a dog being exterminated for no good reason than I do about a TV reporter who has temporarily lost his or her access to hair conditioner.

The inconveniences reporters, guests and athletes might face in Sochi aren’t enough to cast a pall over the entire Olympics.

What’s happening to the dogs is.

(Photos: A dog checks out a trash can across from the Olympic stadium / Twitter; a dog drinks from an icy puddle outside of Sochi / Reuters; dogs and volunteers at a makeshift shelter / The New York Times; dogs napping on the street / Twitter; a starving street dog in Sochi / Getty Images/iStockphoto )

Greetings from Bellaville, New Yorkie

I’m a proponent of spending more time with your dog, and less with your computer, but here’s an interesting, and interactive,  presentation from WNYC in New York, which has mapped out not just what breeds dominate the city’s neighborhoods, but what names as well.

Citywide, the top three female names for dogs are Bella, Princess and Lola; the top male names are Max, Rocky and Lucky and the top breeds are Yorkie, Shih Tzu and Maltese.

(Actually the most popular dog in New York is the mutt, and WYNC does report that elsewhere. Somehow they didn’t rate getting on the map, though.)

What’s the most fun though is scrolling through the boroughs to see where Lola tops Lucy, where Buddy beats Buster as the name of choice, and what breeds are, from neighborhood to neighborhood, most predominant. While Yorkies dominate most areas, there are enclaves where Labs and Chihuahuas and pit bulls are owned in the highest numbers. There’s a major English bulldog contingent in lower Manhattan, and pit bulls are the highest in number in Bed Stuy.

The list is based on information WNYC obtained from the Department of Health and Mental Hygiene, which runs the city’s dog licensing program.

The feature has some other bells and whistles, too, including opportunities to play games and make a t-shirt.

Just after WNYC came out with its map, Gothamist put together an interactive map of its own – this back in January — claiming to show not where the dogs are, but where their poop is, or at least where it’s most complained about. The map shows what neighborhoods have the most barking dog complaints, too.

One wonders what would happen if those two interactive maps were to interact. Would that reveal large dogs named Brutus leave bigger droppings than Chihuahuas named Princess? That Sparky barks more than Snoozy?

Somewhere we have to draw line on all this interactivity with our computers — especially that share of it that’s presenting information that’s just everyday knowledge or common sense or entirely bogus.

In those cases, your time would be better spend interacting with the dog.

“Dog Wars” disappears, comes back

Has “Dog Wars” bitten the dust?

ABC4 in Salt Lake City says so. So does Best Friends, and All Things Digital.

But those reports were apparently based solely  on the dogfighting game app temporarily disappearing from the Android Marketplace, Google’s online store.

Like a bad case of hemorrhoids, it’s back.

Unconfirmed reports say the app was temporarily removed from Google’s online market over concerns about copyright infringement — as opposed to the formidable and still growing opposition being voiced about it by dog lovers and animal welfare organizations.

Developed by Kage Games, the free app allows players to train and fight pit bulls, accumulating money and “cred.”

It has been roundly criticized by, among others, the Humane Society of the United States, PETA, numerous state and local humane societies, actress Alicia Silverstone and football quarterback Michael Vick, who served 21 months in prison for operating a dogfighting ring.

The creators of Dog Wars, in response to criticism, have added some explanation to the Android Marketplace page on which the app is offered.

“We’ve heard thoughts from many dog and animal lovers about our app and first we, as dog owners and dog lovers ourselves, would like to thank you for your thoughts and for the work many of you do on behalf of our canine friends. We DO NOT CONDONE violence towards animals or humans, and we are confident in humankind’s ability to distinguish between a rudimentary game and the consequences of real life.

“We are confident this game will be a net benefit to dogs as it has been in our operating agreement from the start of this project that a portion of the proceeds go to animal rescue organizations. Further, this is a satire about the ridiculousness of dogfighting and we believe in the power of a modern media tool to educate and raise awareness of the real horrors.

“There are hundreds of games on the Google Android market as well as any other popular game platform which, if acted out in real life, would be illegal. What makes the Google Android platform special is it gives the freedom and responsibility to the individual users to decide what to put on their phones as opposed to the phone carriers and app stores making value judgments on our behalf … Please remember that censorship is a very slippery slope.”

Video of police shooting dog prompts outrage

The fatal shooting of a dog during a February SWAT team raid in Columbia, Missouri, has prompted the police department to change its policies, Chief Ken Burton said at a news conference Thursday.

You might guess he was talking about the department’s dog-shooting policy, which, judging from this video, seems to be shoot first, shoot some more, and ask questions later.

But no. After killing a family’s pit bull, wounding their Welsh corgi, and terrorizing the suspect’s wife and child — in a bust that netted a mere palmful of marijuana — the police department has revamped department policy so that there won’t be lags between the time they obtain a search warrant and the time they, stormtrooper style, bust into homes.

Burton said the department moved slowly in Whitworth’s case because the SWAT team is made up of part-time members who hold other jobs within the department.

The fact that officer killed one of the suspect’s dogs, intentionally, and wounded another, accidentally — while the incident is still being investigated internally — seems, to him, of little import.

Burton said the pit bull was acting aggressively, and he defended the actions of the officers involved, according to The Missourian.

The suspect, Jonathan Whitworth, pleaded guilty on April 20 to a misdemeanor charge of unlawful use of drug paraphernalia and was fined $300.

Subsequently, the police video was released and found its way onto YouTube, prompting a surge of protests from animal activists.

“We’re getting death threats from literally all over the world,” Burton said.

FDA reviewing complaints about dog treats

boneReal Ham Bone for Dogs — dog treats made in Missouri from the femurs of pigs — are under review by the Food and Drug Administration after complaints of them causing serious injury and death in dogs.

If warranted, an FDA spokesman said, the FDA will take appropriate action and notify the public, the Associated Press reported.

The product — a smoked pig femur sold as a dog treat or chew bone — is distributed nationally under the Dynamic Pet Products label of Frick’s Quality Meats in Washington, Mo.

The company said Thursday it was saddened to learn of the illnesses and deaths of customers’ pets, and that quality and safety remain priorities. The packaging contains a warning about the product not being for all dogs, and the possibility that it could splinter.”

“That is why every package contains a label that provides detailed instructions to owners on how they can help their pets best enjoy our products,” the company said in a statement. “We strongly encourage owners to supervise their pets with any treats or snacks.”

The Better Business Bureau of St. Louis said consumers have complained about the bones splintering, and pieces  obstructing dogs’ intestines. Consumers reported their dogs had become lethargic or were vomiting. One man came home to find his dog dead, bleeding from the mouth.