You’d think a big hotel-motel chain would know and share the rules when it comes to service dogs — even one whose inns are “individually owned and operated.”
By federal law, service dogs are allowed. No ifs, ands or buts.
But a Best Western in Baton Rouge, citing its policy prohibiting dogs, recently denied reservations to a North Carolina family whose golden retriever serves as an epilepsy alert dog to their 13-year-old son, Beau.
Chip goes everywhere with Beau, who has a rare type of epilepsy called Landau-Kleffner Syndrome. “Chip alerts us to when Beau is having a seizure,” Beau’s mother, Karen Vaughn, told KPLC.
But after Vaughn made an online reservation at a Best Western in Baton Rouge, pointing out that service dog Chip would be among their party, the motel notified her that the reservation was being refused because the inn doesn’t allow dogs.
Vaughn, who is an attorney specializing in the rights of children with special needs, said that after she raised a stink the corporate office called back, a week later, saying they would honor the reservation. She said no thanks.
Normally, we would say sue the pants off the motel’s individual owner, and sue the pants off Best Western corporate honchos, too.
But Best Western has an unusual corporate structure — one they’ve argued doesn’t comprise a profit-making corporation, but is more of a cooperative. All hotels are individually owned and operated, and Best Western, from its headquarters in Phoenix, provides only reservations, marketing, brand identity and support services.
Individual owners of Best Western inns are allowed to make their own rules — but not rules that violate federal laws, such as the Americans with Disabilities Act.
A Best Western spokesman told ohmidog! that the Baton Rouge motel has been temporarily banned from representing itself as a Best Western hotel.
“Best Western International has restricted the hotel on our reservations systems and we have required the hotel to stop representing itself as a Best Western branded hotel (cover or remove all Best Western signs and logos) until its representatives attend a hearing at our corporate headquarters at which their future association with Best Western will be decided,” he said.
“Best Western International requires each independently owned and operated hotel to comply with all federal, state and local laws and standards, including the Americans with Disabilities Act (ADA). We provide extensive training to ensure our hotels understand and address the needs of guests with special needs. When this matter came to our attention, we immediately provided direction to the hotel and a reservation was offered to the family.
“We deeply regret the matter and we will continue to proactively communicate ADA requirements and training to Best Western branded hotels to ensure all guests are treated with the utmost dignity and respect.”
Best Western’s website boasts about their 1,600 pet-friendly locations.
Posted by John Woestendiek June 26th, 2014 under Muttsblog, videos.
Tags: alert, americans with disabilities act, animals, baton rouge, best western, branding, cesar millan, corporate, corporation, denied, disability, dogs, epilepsy, federal, headquarters, hotels, law, lodging, louisiana, marketing, motels, pets, reservation, responsibility, service, service dogs, travel
Charles Sasser has Alzheimer’s, and over the past year he has all but stopped talking, according to his daughter.
The Albuquerque man will make some sounds when he’s with his two dogs, but he rarely utters more than a word or phrase.
So when he started talking — in full sentences — to his daughter’s dog, she made a video.
Abeyta, who writes often about her family’s struggles with Alzheimer’s on her blog, posted the video last week on YouTube — showing the moment Sasser, a Korean war veteran, began to speak to her dog, Roscoe.
Within a few days, it was nearing a million views, and generating comments — actual kind, caring, non-stupid and rational comments, many from strangers sharing their own stories.
Abeyta says her father was diagnosed with Alzheimer’s, a degenerative disease affecting memory, about four or five years ago. In the past year, he started to lose his ability to speak in sentences.
“I’m touched by the response to the video … They talked about how having a pet or connecting with music really gave them back a loved one with Alzheimer’s,” Abeyta told ABC News.
On her own blog, she wrote, “I had no idea the video would touch so many people or be shared so many times. The comments and emails – for the most part – have been a wonderfully moving procession of individuals sharing their own journey through Alzheimer’s or dementia. It is a cruel disease, and the kind words of others who have faced similar experiences has left me feeling not quite so alone in it all.”
Posted by John Woestendiek April 30th, 2014 under Muttsblog, videos.
Tags: albuquerque, alzheimers, animals, charles sasser, disability, disease, dog, dogs, elderly, forming, lisa abeyta, memory, pets, sentences, speaking, talking, therapy, video
This irrepressible boxer, known as Duncan Lou Who, took his first trip to the beach last month, where he demonstrated that having only two legs in no way limits him, or the fun that is to be had.
That’s the thing about beaches, and about dogs — the beach leads our souls to consider the possibilities; dogs show us, with persistence, we can reach them.
Duncan Lou Who, now nine months old, was born with severely deformed rear legs that had to be removed. He learned to walk with a specialized wheelchair, but didn’t think much of the device, and now no longer requires it — as you can see here.
The clip was uploaded to YouTube March 22, and it has been viewed more than 2 million times.
According to Panda Paws Rescue, a nonprofit in Vancouver, Washington, Duncan has seemed a happier little dude since he has learned to get about on his own.
Duncan is in fairly good health, but is not up for adoption. Nor is he likely to be equipped with prosthetic devices.
“He is not a candidate for prosthetics because he doesn’t have a femur to attach them to, and we will not use him for experiments to try and find something else to [sic] could do more harm than good,” Panda Paws Rescue wrote.
“He is lean, yes. He is a Boxer puppy who is missing almost a 1/4 of his body and uses twice the energy of a 4 legged dog. The rear half of his body has atrophied as well, from lack of use. He is on the best possible diet and his weight is monitored.”
You can learn more about Duncan on Panda Paws Facebook page.
Posted by John Woestendiek April 2nd, 2014 under Muttsblog, videos.
Tags: animals, beach, birth defect, boxer, deformity, disabilities, disability, dog, dogs, duncan, duncan lou who, first, inspiration, legs, no rear legs, panda paws, panda paws rescue, pets, puppy, rescue, two legger, two-legged, vancouver, video, visit, washington
Elle, a 5-year-old pit bull who helps children become more confident about reading, has been named the 2103 Hero Dog by the American Humane Association.
But it wasn’t just her listening skills that won her the honor. She also helps teach children about dog safety, and overcoming prejudice and stereotypes – “something a pit bull knows too much about,” the association noted in announcing the award.
The therapy dog and her owner started a reading program called “Tail Wagging Tales” that helps students at two North Carolina schools — Vaughan Elementary in Macon and Chaloner Middle School in Roanoke Rapids — become stronger readers. Students take turns reading out loud to Elle for 20 minutes.
“She provides confidence for students and a comforting ear,” Leah Brewer, 42, told TODAY.com.
Elle and the other finalists for the American Humane Association award attended a ceremony Saturday at the Beverly Hilton Hotel. It will air as a 90-minute special on the Hallmark Channel on Oct. 30.
After a six-month natonwide search, 141 dogs from across the country were nominated. More than one million Americans cast votes for the eight finalists online. Those results, along with the choices of a panel of celebrity judges and animals activists, were combined to determine the winner.
Among other nominees were Carlos, an explosive detector dog who worked in Iraq and Afghanistan; John D, a rescue dog who uses his scenting capabilities to detect cancer in patients; Cassidy, a three-legged dog who visits rehabilitation centers to comfort children with disabilities; and Lola, a rescued guide dog who connects her deaf owner to the surrounding world.
“Choosing a top dog is difficult because they are all so terrific, but we are proud to announce Elle as the top American Hero Dog for 2013,” said Dr. Robin Ganzert, president and CEO of the American Humane Association.
“As an organization that for years has fought breed-specific legislation (BSL), we are also pleased to honor a breed that has been often been unjustly maligned. We hope that Elle’s story will help to underscore the many tremendously positive qualities of this breed.”
(Photo: American Humane Association)
Posted by John Woestendiek October 8th, 2013 under Muttsblog.
Tags: 2013 hero dogs, aide, american humane association, animals, assistance, awards, carlos, cassidy, ceremony, disability, dog, dogs, elle, guide, hallmark, helps, hero dog awards, image, leah brewer, lola, macon, maligned, misconceptions, north carolina, pets, pit bull, pit bulls, pitbull, pitbulls, reading, rescue, roanoke rapids, robin ganzert, special, stereotypes, students, tail wagging tales, therapy, therapy dog, working dogs
A Pennsylvania service dog agency is suing an Episcopal priest with cerebral palsy to force her to give up the service dog she has had since 2007.
So reports the Rochester Democrat and Chronicle.
The Rev. Claire Wimbush says it’s unlikely she could continue living on her own without Willa, a 10-year-old yellow Labrador retriever provided to her through Canine Partners for Life, a Cochranville, Pa.-based agency that says it wants the dog back for reasons not fully specified.
Canine Partners filed suit last month in Pennsylvania Supreme Court, accusing Wimbush of violating her dog care contract and asking the court to order the dog’s return — along with “reimbursement of all costs and expenses, including legal and court fees.”
Darlene Sullivan, executive director of Canine Partners, declined to comment on the specifics of Wimbush’s case, according to the Democrat and Chronicle. The newspaper is owned by Gannett Co. Inc., and the Rev. Wimbush is the daughter of Gannett Vice President Jane Ann Wimbush.
According to the lawsuit, the Rev. Wimbush did not follow the agency’s training rules, including those that require recipients of its dogs to maintain contact through follow-up reports.
“If on repeated occasions there are problems with compliance, we will place that person on probation and they will get a letter explaining everything about why and letting them know if there are further violations they will lose their dog,” the agency’s director said. “If it gets to that point, and they refuse to return the dog to us, we have no choice but to take legal action.”
The Rev. Wimbush said she believes the agency wants Willa back because she was late turning in paperwork about the dog’s health and behavior. She said the documents were mailed on March 25, but Canine Partners didn’t get them by the April 2 deadline. An email from the agency came on April 4, saying arrangements needed to be made for the dog’s return. Six days later, she says, she received a letter telling her to bring Willa to the airport for “repossession.”
“I’m bewildered by this,” said Wimbush, who who has spastic cerebral palsy quadriplegia and uses a motorized wheelchair for mobility. Wimbush served as Curate of Christian Education at St. Thomas Episcopal Church in Rochester from 2011 until last weekend, and is now planning to move back to her native Virginia to be closer to her mother.
On a website supporting her campaign to keep the dog, claireandwilla.com, the Rev. Wimbush notes that Willa’s status changed in February, 2012, when she retired from being a service dog and became a home companion dog:
“My ministry had changed; I was no longer moving from place to place over the course of a day, so I didn’t need her to help me carry things and open doors as often. The Rochester winters are tough on both of us. She was nine years old, almost ten; it seemed like the right time to make a change. Since her retirement, she gets to be petted and admired by all the members of my congregation, especially the elementary school crowd. She still goes with me to the church most days, and often accompanies me when I visit parishioners in animal-friendly retirement communities…”
The reverend admits to having had trouble keeping up with the agency’s required paperwork in 2007, due to illness. The lawsuit says she has had a history of not complying with those requirements. In 2009, the suit says, Wimbush was placed on “permanent probation” and told that any future violations would result in the immediate loss of the dog.
On the Facebook page of Canine Partners for Life, the agency is taking some lumps for filing the lawsuit against the handicapped priest, and some commenters are saying it is “shameful” for it to be demanding the dog back.
“What part of ‘for life’ am I missing?” one person wrote.
It’s unusual for an agency like Canine Partners to demand a dog be returned, according to Toni Eames, president of the International Association of Assistant Dog Partners, an advocacy group of people with guide, hearing and service dogs.
“It’s a very legitimate agency, and there has to be something, mistreatment of the dog, neglect, maybe it has gained a tremendous amount of weight or there’s abuse, there‘s got to be something. Filing papers late is not a reason to demand return of a dog,” she told the newspaper.
Marsha Sweet, assistant director of independent living services for the Center for Disability Rights in Rochester, knew of only two such cases, and both times an agreement was reached allowing the person to keep the dog. “Usually, the agencies really try to remedy the situation,” she said.
The Rev. Wimbush hopes that might still happen, and an agreement can be worked out.
“I would do anything, anything, to keep my dog,” she said.
Posted by John Woestendiek June 6th, 2013 under Muttsblog, videos.
Tags: canine partners for life, cerebral palsy, claire and willa, claire wimbush, companion dog, democrat and chronicle, disability, gannett, lawsuit, pennsylvania, piscopal, priest, repossess, retriever, return, reverend, rochester, service dog, supreme court, wheelchair, willa, yellow lab
It’s probably safe to assume she meant well, but a 70-year-old disabled woman has been cited by police for letting her dog walk run down the street while she followed it in her car.
The woman’s car was stopped by police in Madison, Wisconsin, and she was ticketed for permitting her dog to run at large, according to Madison.com.
Police had been tipped off about the woman’s habit by neighbors, who had complained about the dog running free.
“At the time of the complaints, the officer tried, without success, to contact the pet owner,” said a police spokesman. “Now, after seeing the little white dog strolling down East Mifflin with a car following close behind, it rang a bell and he had the chance to talk to her.”
The woman explained to the officer that she walked her dog that way because she is disabled.
“The officer was sympathetic but explained she had to find another way to exercise her canine,” the police spokesman said. “He suggested putting up a fence and then issued a citation for permitting a dog to run at large.” The ticket is for $114.
Posted by John Woestendiek April 1st, 2011 under Muttsblog.
Tags: animals, car, citation, disability, disabled, dog, dog walking, dogs, leash, madison, pets, street, ticket, unleashed, walking, wisconsin
And that’s why the dog she adopted — born with ectrodactyly, or “lobster claw syndrome” — no longer goes by “Claude.”
A 2-year-old, 60-pound pit bull mix, Claude’s now named Cody. He was left at a shelter as a pup, then rescued by Even Chance, a San Diego-based pit bull advocacy center, which paid for surgery to help correct the deformity by fusing his two toes together.
Now, Cody lives happily with what’s called a “mitten” paw. He’s found a forever home with Sulier. And he’s been certified as a therapy dog, PeoplePets reports.
Working with New Leash on Life Animal Rescue’s Lend a Paw program, he’s the first of his breed to be certified as a therapy dog through the organization, which Sulier hopes will set the record straight about other dogs of his kind.
“Pitties are sweet, loyal dogs, and the reason they become mean dogs is because they’re so loyal, they will do anything you ask them to,” she says. “People need to see that they really are extremely loving dogs.”
Every other week, Sulier and Cody head to the Jewish Home for the Aging in their hometown of Los Angeles. Sulier feels Cody, who walks with a slight limp, has a personal connection to those he comforts.
“He’s been pretty special ever since [I adopted him],” she says. “For some reason, from the bottom of my heart, I know I’m supposed to have Cody.”
Posted by John Woestendiek July 15th, 2010 under Muttsblog.
Tags: adopt, adoption, animal, barbara sulier, claude, claw, clawed, cody, congenital, defect, deformity, disabilities, disability, dogs, electrodactyly, even chance, handicaps, lobster, lobster claw, new leash on life, ohmidog!, pets, pit bulls, pitbulls, rescue, shelter, syndrome, therapy dog