You’d think a big hotel-motel chain would know and share the rules when it comes to service dogs — even one whose inns are “individually owned and operated.”
By federal law, service dogs are allowed. No ifs, ands or buts.
But a Best Western in Baton Rouge, citing its policy prohibiting dogs, recently denied reservations to a North Carolina family whose golden retriever serves as an epilepsy alert dog to their 13-year-old son, Beau.
Chip goes everywhere with Beau, who has a rare type of epilepsy called Landau-Kleffner Syndrome. “Chip alerts us to when Beau is having a seizure,” Beau’s mother, Karen Vaughn, told KPLC.
But after Vaughn made an online reservation at a Best Western in Baton Rouge, pointing out that service dog Chip would be among their party, the motel notified her that the reservation was being refused because the inn doesn’t allow dogs.
Vaughn, who is an attorney specializing in the rights of children with special needs, said that after she raised a stink the corporate office called back, a week later, saying they would honor the reservation. She said no thanks.
Normally, we would say sue the pants off the motel’s individual owner, and sue the pants off Best Western corporate honchos, too.
But Best Western has an unusual corporate structure — one they’ve argued doesn’t comprise a profit-making corporation, but is more of a cooperative. All hotels are individually owned and operated, and Best Western, from its headquarters in Phoenix, provides only reservations, marketing, brand identity and support services.
Individual owners of Best Western inns are allowed to make their own rules — but not rules that violate federal laws, such as the Americans with Disabilities Act.
A Best Western spokesman told ohmidog! that the Baton Rouge motel has been temporarily banned from representing itself as a Best Western hotel.
“Best Western International has restricted the hotel on our reservations systems and we have required the hotel to stop representing itself as a Best Western branded hotel (cover or remove all Best Western signs and logos) until its representatives attend a hearing at our corporate headquarters at which their future association with Best Western will be decided,” he said.
“Best Western International requires each independently owned and operated hotel to comply with all federal, state and local laws and standards, including the Americans with Disabilities Act (ADA). We provide extensive training to ensure our hotels understand and address the needs of guests with special needs. When this matter came to our attention, we immediately provided direction to the hotel and a reservation was offered to the family.
“We deeply regret the matter and we will continue to proactively communicate ADA requirements and training to Best Western branded hotels to ensure all guests are treated with the utmost dignity and respect.”
Best Western’s website boasts about their 1,600 pet-friendly locations.
Posted by John Woestendiek June 26th, 2014 under Muttsblog, videos.
Tags: alert, americans with disabilities act, animals, baton rouge, best western, branding, cesar millan, corporate, corporation, denied, disability, dogs, epilepsy, federal, headquarters, hotels, law, lodging, louisiana, marketing, motels, pets, reservation, responsibility, service, service dogs, travel
A pit bull received a diploma at Idaho State University’s graduation ceremony last Saturday, walking on stage in place of his master, who died in February.
Cletus, a black and white pit bull, belonged to Joshua Kelly, and was the geology student’s service dog.
Kelly, who had epilepsy, was finishing his final two classes when he was hospitalized and died on Feb. 13.
Cletus accompanied Kelly to school daily, walking two miles to catch a 6:30 a.m. bus from Idaho Falls to ISU.
When Kelly suffered a seizure and fell, as he did a few times, Cletus would stand over him until the seizure ended.
On Saturday, Cletus, accompanied by Kelly’s father, Terrell, walked on stage to claim Joshua’s diploma. Joshua received a bachelor of science degree in geology posthumously, KIDK reported.
Terrell Kelly said he’d never been a fan of pit bulls, until Cletus.
“I’ll be honest. I was one of them that was giving them (pit bulls) a bad rep until I met Cletus. And he allows our little grandchildren to climb on him, pull his ears, pull his tail. He’s just great.”
After accepting the diploma, with Cletus at his side, Terrell held the folder in the air and said, “This is for Josh.”
Posted by John Woestendiek May 19th, 2014 under Muttsblog, videos.
Tags: animals, cletus, dog, dogs, epilepsy, epileptic, graduation, idaho state university, joshua kelly, pets, pit bull, pit bulls, pitbull, pitbulls, seizures, service dogs, student
Jon C. Sabin, ordered by a judge last week to stop training and selling service dogs to families of sick children, says any instances of his dogs not performing properly were the fault of the families.
“The dogs are trained when I’m there, but after I leave everything goes to hell in a handbasket,” said Sabin, who was accused by the New York Attorney General’s Office of duping more than a dozen families into believing the dogs he sold them — for as much as $20,000 each – were trained.
Sabin, who ran Seizure Alert Dogs For Life, was ordered by a judge last week to never again train or sell service dogs.
He has promised to fight the ruling, all the way to the U.S. Supreme Court if necessary, according to the Watertown Daily Times.
Sabin said families who have complained about their dogs have only themselves to blame — for not following through with the training plans that he made for them and for treating the service dogs like pets even though he advised them not to, according to Syracuse.com
“You don’t put these dogs in your bed. You don’t give them meatballs from the kitchen table,” Sabin said.
Sabin was sued by state Attorney General Eric Schneiderman for selling more than a dozen families untrained dogs he said could detect and control seizures in their ill children.
Court papers described how the families paid thousands of dollars for the dogs only to find they couldn’t detect seizures, much less do anything about them.
Sabin says he suffers from epileptic seizures, and that he developed his program after his medication failed to control them. Sabin estimated that, since 2009, he has sold and trained about 50 dogs
Not all of his customers are unhappy. The Stevens family in Washington D.C. bought a dog from Sabin three years ago for their son, Andrew, who has a severe form of epilepsy. The dog has detected hundreds of seizures and swiped the magnet on her collar over Andrew’s chest, activating a device in the child’s chest that stimulates his vagus nerve and stops the seizure, according to the family.
The state says Sabin “deceptively promoted dogs as ‘highly trained service dogs,’ when in fact he undertook no steps to select appropriate dogs for service work, nor did he undertake any relevant training of these animals prior to selling them.”
A judge last Tuesday issued permanent injunctions prohibiting Sabin and his company from advertising or selling dogs trained to assist people suffering from epilepsy or other medical conditions.
Posted by John Woestendiek May 31st, 2013 under Muttsblog.
Tags: attorney general, children, collar, epilepsy, Eric Schneiderman, injunction, jon sabin, lawsuit, magnet, new york, seizure, seizure alert dogs, seizure dogs, service dogs, sick, vagus nerve