You’d think a big hotel-motel chain would know and share the rules when it comes to service dogs — even one whose inns are “individually owned and operated.”
By federal law, service dogs are allowed. No ifs, ands or buts.
But a Best Western in Baton Rouge, citing its policy prohibiting dogs, recently denied reservations to a North Carolina family whose golden retriever serves as an epilepsy alert dog to their 13-year-old son, Beau.
Chip goes everywhere with Beau, who has a rare type of epilepsy called Landau-Kleffner Syndrome. “Chip alerts us to when Beau is having a seizure,” Beau’s mother, Karen Vaughn, told KPLC.
But after Vaughn made an online reservation at a Best Western in Baton Rouge, pointing out that service dog Chip would be among their party, the motel notified her that the reservation was being refused because the inn doesn’t allow dogs.
Vaughn, who is an attorney specializing in the rights of children with special needs, said that after she raised a stink the corporate office called back, a week later, saying they would honor the reservation. She said no thanks.
Normally, we would say sue the pants off the motel’s individual owner, and sue the pants off Best Western corporate honchos, too.
But Best Western has an unusual corporate structure — one they’ve argued doesn’t comprise a profit-making corporation, but is more of a cooperative. All hotels are individually owned and operated, and Best Western, from its headquarters in Phoenix, provides only reservations, marketing, brand identity and support services.
Individual owners of Best Western inns are allowed to make their own rules — but not rules that violate federal laws, such as the Americans with Disabilities Act.
A Best Western spokesman told ohmidog! that the Baton Rouge motel has been temporarily banned from representing itself as a Best Western hotel.
“Best Western International has restricted the hotel on our reservations systems and we have required the hotel to stop representing itself as a Best Western branded hotel (cover or remove all Best Western signs and logos) until its representatives attend a hearing at our corporate headquarters at which their future association with Best Western will be decided,” he said.
“Best Western International requires each independently owned and operated hotel to comply with all federal, state and local laws and standards, including the Americans with Disabilities Act (ADA). We provide extensive training to ensure our hotels understand and address the needs of guests with special needs. When this matter came to our attention, we immediately provided direction to the hotel and a reservation was offered to the family.
“We deeply regret the matter and we will continue to proactively communicate ADA requirements and training to Best Western branded hotels to ensure all guests are treated with the utmost dignity and respect.”
Best Western’s website boasts about their 1,600 pet-friendly locations.
Posted by John Woestendiek June 26th, 2014 under Muttsblog, videos.
Tags: alert, americans with disabilities act, animals, baton rouge, best western, branding, cesar millan, corporate, corporation, denied, disability, dogs, epilepsy, federal, headquarters, hotels, law, lodging, louisiana, marketing, motels, pets, reservation, responsibility, service, service dogs, travel
An animal rescue group says it has been able to raise enough money to make the down payment on Michael Vick’s former home in Virginia, which they plan to turn into a center for rescued dogs.
It will be called Good Newz (a play on Vick’s Bad Newz Kennels) Rehab Center for Chained and Penned Dogs.
The group Dogs Deserve Better announced on its website it had received an approval for a loan and hopes to close on the Surry County property that served as headquarter’s for Vick’s dogfighting operation in mid-May.
The group, which has already raised a third of the sale price, is still raising money to pay off the remaining two-thirds — the amount the loan was approved for. They hope to build a fence around the property and start accepting dogs while they raise the money to build the facility, WVEC reported.
Members have previously said say they’d need an estimated $3 million to create the dog center, which would also serve as the new headquarters for the Pennsylvania-based rescue group.
After the forfeit of Vick’s five-bedroom, 15-acre property, potential buyers were few — in part because of a down real estate economy, maybe too, though real estate agents played it down, because of the horrors that occured there. Assessed at more than $700,000, the house is being purchased by Dogs Deserve Better for $595,000.
In an interview with Care2, DDB’s Tamira Thayne said, “I felt when I was there that the dogs who lost their lives and suffered there welcomed us and were grateful to us for both preserving their memories, continuing the fight against dog abuse, and bringing happiness to a place of such sadness.”
DDB announced in February that it had obtained an option to purchase the property, located at 1915 Moonlight Road.
Vick served 21 months of a 23 month sentence in federal prison for bankrolling the dog fighting operation at the property.
DDB plans to build a state of the art dog facility there, with help from volunteers and donations.
Thayne said the group hopes to house, train, and sent to adoptive homes about 500 dogs a year at first, moving up to 1,000 dogs a year. The group will be rehabilitating primarily dogs that been abused and neglected, penned and chained.
“For us, having a standard shelter is not the answer, because we have to be teaching these dogs how to live within the home and family,” Thayne told Care 2. “So we want to design a center where they will be trained in a house setting every day, working one on one or in small groups with a human to assess and deal with issues and teach housetraining and people skills.”
For information on how to donate, visit the Dogs Deserve Better website.
Posted by John Woestendiek May 3rd, 2011 under Muttsblog.
Tags: abused, bad newz, center, chained, ddb, dogs, dogs deserve better, former home, good newz, headquarters, home, kennels, michael vick, neglected, penned, philadelphia eagles, property, quarterback, rehabilitate, rehabilitation, rescue, shelter, surry county, tamira thayne, vick, virginia