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Tag: united airlines

United’s new policy limits air travel for dogs who are short-snouted or “strong-jawed”

united-airlinesleashes1

United Airlines plans to resume shipping pets as cargo in July but will do so under a new, more cautious policy that will exclude short-snouted breeds from traveling in their cargo holds.

The new policy will prohibit 25 breeds from traveling as cargo including boxers, bulldogs and pugs.

The airline announced the changes Tuesday, and said its rules and guidelines will continue to be revised under recommendations from American Humane, the animal welfare agency it is working with to improve pet travel.

The changes announced Tuesday do not affect small pets traveling in carriers that fit under seats in the cabin.

United called a temporary halt to shipping pets in March after several dogs were put on wrong flights. A French bulldog died after a flight attendant told its owner to put its carrier in an overhead bin. In 2017, 18 animals died on United, three-fourths of all such deaths on U.S. airlines.

The new policy also bans transporting what the airline referred to as “strong-jawed” breeds, such as pit bulls and mastiffs.

“Transporting pets introduces a variety of risks, and when United approached us we knew we had to take on the challenge of helping improve and ensure the health, safety and comfort of so many animals,” said Robin Ganzert, president and chief executive of American Humane.

United also said it would stop transporting animals between May 1 and Sept. 30 for travel to and from Las Vegas, Palm Springs, Phoenix and Tuscon because of the extreme summer heat in those cities.

The airline is also limiting the number of connections a pet can be routed through on a trip.

None of the policy changes affect small dogs traveling with their owners in the cabin. The restrictions on short-snouted breeds won’t apply to dogs traveling in the cabin.

The new policy doesn’t address service animals and emotional support animals, the Los Angeles Times reported.

The airline said their increase in banned breeds — from six to 25 (the full list is below) — stems primarily from concerns about the health problems that pets with short or snub noses are more likely to have while traveling in cargo holds.

Other airlines also place restrictions on pet travel. Delta, for example, does not accept snub-nosed or pug-nosed pets as checked baggage under any circumstances.

United temporarily halted transporting pets after the death of a 10-month-old French bulldog on March 12 on a flight from Houston to New York. A flight attendant, worried that the dog’s carrier did not fit under the seat, instructed the owners to put the carrier in the overhead compartment, where the dog died during a flight of more than three hours.

United took more heat on its pet transport program the following day, when the airline accidentally shipped a dog to Japan instead of Kansas City, Mo. The animal was eventually reunited with its owner. A third dog was incorrectly placed on a flight to St. Louis, which prompted the airline to divert the flight to Akron, Ohio, the dog’s intended destination.

Here is the full list of the breeds United will ban from traveling as cargo, according to the airline’s website:

Affenpinscher
American Bully
American Pit Bull Terrier/Pit Bull
American Staffordshire Terrier/”Amstaff”
Belgian Malinois
Boston Terrier
Boxer
Brussels Griffon
Bulldog
American Bulldog
English Bulldog
French Bulldog
Old English Bulldogges
Shorty Bulldogs
Spanish Alano/Spanish Bulldog/Alano Espanol
Cavalier King Charles Spaniel
Chow Chow
English Toy Spaniel/Prince Charles Spaniel
Japanese Chin/Japanese Spaniel
Lhasa Apso
Mastiff
American Mastiff
Boerboel/South African Mastiff
Bullmastiff
Ca de Bou/Mallorquin Mastiff
Cane Corso/Italian Mastiff
Dogo Argentino/Argentinian Mastiff
Dogue de Bordeaux/French Mastiff
English Mastiff
Fila Brasileiro/Brazilian Mastiff/Cao de Fila
Indian Mastiff/Alangu
Kangal/Turkish Kangal
Neapolitan Mastiff/Mastino Napoletano
Pakastani Mastiff/Bully Kutta
Pyrenean Mastiff
Presa Canario/Perro de Presa Canario/Dogo Canario/Canary Mastiff
Spanish Mastiff / Mastin Espanol
Tibetan Mastiff
Tosa/Tosa Ken/Tosa Inu/Japanese Mastiff/Japanese Tosa
Pekingese
Pug
Dutch Pug
Japanese Pug
Shar-Pei/Chinese Shar-Pei
Shih-Tzu
Staffordshire Bull Terrier/”Staffys”
Tibetan Spaniel

Best available fare? For this Coast Guard officer’s mastiff, it’s $31,000

A U.S. Coast Guard officer serving in Japan says the best rate she can get to fly her English mastiff back to the states is $31,000.

Lt. Cmdr. Jennifer McKay, a liaison to U.S. Forces Japan at Yokota in western Tokyo, paid $3,200 to bring her 220-pound dog, George Jefferson, to Japan two years ago.

But with United Airlines having temporarily suspended shipping dogs in the cargo hold, McKay has few other options — and they are all expensive, Stars and Stripes reported.

United suspended its pet transportation service last week after three dogs were sent to incorrect destinations — including one dog that was sent to Japan instead of Kansas. A fourth dog died after its owner placed it in an overhead bin during a flight from Houston to New York.

While the airline is honoring existing reservations it is not accepting new ones for dogs traveling as cargo. The suspension does not effect dogs traveling in the cabin.

“I am a single-parent service member just trying to get home to the U.S. with my dog and my son,” said McKay, who’s headed for a new assignment in Washington, D.C., in June. She had hoped to fly to Texas with her dog and pick up a car she stored there.

She’s hoping United reinstates its travel program as scheduled, on May 1.

“The alternative options to do this are financially unreasonable — but my dog is my family and I won’t leave him behind,” she said.

The suspension has also stranded military-owned pets on Guam, as United was the only airline operating in the U.S. territory that permitted pet transport to and from the mainland.

Other options exist for shipping pets from Japan — but when it comes to large animals they can be expensive and inconvenient. Only United and All Nippon Airways offer direct flights from Tokyo to Houston, McKay said.

ANA told McKay that because of the size of George’s carrier, they would have to charge extra — about $31,000.

An Air Mobility Command flight — the usual way for military pet owners to transport their animals to and from Japan — isn’t an option. The command sets a maximum weight of 150 pounds, including the pet’s carrier, and only travels to Seattle.

Many airlines, such as Japan Airlines, Delta, American, Alaskan, Cathay Pacific, EVA Air, Singapore Air and Air Canada, refuse to carry English mastiffs outright, McKay said.

United to halt shipping dogs as cargo

031818-dog-killed-unitedUnited Airlines is suspending its pet-shipping service and reviewing safety procedures after a string of embarrassing mix-ups last week.

The airline will honor existing reservations for dogs to travel as cargo.

But it won’t be accepting any new pet reservations until the review is completed in May.

“We are conducting a thorough and systematic review of our program for pets that travel in the cargo compartment to make improvements that will ensure the best possible experience for our customers and their pets,” the airline said in a statement.

The move will not affect pets flying in the cabin with their owners.

The airline shipped at least three dogs to the wrong destination in the past week. A Kansas City-bound German shepherd was shipped to Japan after he was mixed up with a Great Dane who was supposed to be sent to Japan. Days later, United diverted a plane to Akron after realizing it had mistakenly loaded a dog aboard the flight from Newark Airport to St. Louis.

And in an earlier, highly publicized mistake, a family says they were forced by a flight attendant to load the carrier their French bulldog was in into an overhead bin.

The dog died before the Houston-to-New York City flight landed.

United, which took full responsibility for the death, claimed the flight attendant “did not hear or understand” the family’s protests.

In addition to reviewing its cargo procedures for pets, the airline is also reviewing its service for in-cabin pets, and it plans to issue brightly colored tags to better identify them in carriers starting next month.

Last year, United reported the deaths of 18 animals on its planes, far higher than other major airlines, according to the Department of Transportation.

1 day later, United screws the pooch again

irgo

A day after a passenger was instructed to put her dog in an overhead bin — an order that turned out to be fatal — United has screwed up again, this time accidentally sending a family’s dog to Japan instead of Kansas City.

Kara and Joseph Swindle, along with their children, were moving from Oregon to Wichita. But their German Shepherd, Irgo — traveling as cargo on an earlier flight — was mistakenly shipped to Japan.

When the Swindles arrived at the Kansas City cargo facility to pick up their dog, they were greeted instead by a Great Dane, who was supposed to have been the one loaded on the flight to Japan.

The airline originally told the Swindles that Irgo would have to stay in quarantine in Japan for two weeks, but apparently that was not required. The dog was scheduled to see a veterinarian before being put on a return flight to Wichita.

Kara Swindle told KCTV5 News that United didn’t know how the mistake happened, but she was told by the airline that the kennels were similar.

United Airlines paid for Swindle and her children to stay at a Marriott Hotel near the airport Tuesday night.

“At this point, all I can do is be hopeful that my dog is going to be okay and return safely,” she said. “I don’t know what else to do at this point. I can’t cry anymore. I’ve cried too much.”

The screw-up came on the heels of a far worse one, in which a United flight attendant told a family to put their dog and its carrier in the overhead bin.

“The flight attendant came, and she was like, ‘You have to put him up there because it’s going to block the path,'” Sophia Ceballos, 11, told ABC News on behalf of her mother, Catalina Robledo, who isn’t fluent in English.

The 10-month-old French Bulldog was discovered dead after the plane landed.

Sophia Ceballos said the flight attendant, after landing, said she didn’t know there was a dog in the bag.

“In the end, she says she didn’t know it was a dog, but she actually touched the bag and felt him there. She’s basically lying to us now,” Sophia said.

(Photos: Kara Swindle)

United Airlines kills another dog

united

United Airlines is admitting a flight attendant violated policy by insisting a passenger place her dog in an overhead bin during a flight from Houston to New York.

The dog was found dead in its carrier after the flight landed at LaGuardia Airport Monday night.

In a statement, United called the dog’s death a “tragic accident.”

Spokesman Charlie Hobart told CNN a flight attendant should not have told the passenger to put the dog in the bin used for carry-on bags.

“We assume full responsibility for this tragedy and express our deepest condolences to the family and are committed to supporting them,” the airline said Tuesday. “We are thoroughly investigating what occurred to prevent this from ever happening again.”

The death occurred after a passenger brought the dog, identified as a 10-month-old French bulldog, on board in a TSA-approved pet carrier.

After the passenger took a seat, a United flight attendant insisted that the carrier — and dog — be stowed in an overhead bin, according to at least one witness.

Maggie Gremminger said the traveler with the dog protested the attendant’s order to put the pet carrier into the overhead bin, but that the attendant persisted.

Gremminger posted a photo of the grieving woman on Twitter (above) after the flight.

“The passenger adamantly refused but the flight attendant went on with the instruction,” Gremminger wrote. “At the end of the flight – the dog was found dead in the carrier. I am heart broken right now.”

united2United and other airlines generally allow pets to be carried on board provided they’re in carriers that can fit under the seat in front of the owner. Of all airlines, United has the worst pet safety record.

According to a recent U.S. Department of Transportation report, 24 animals died in the care of U.S. carriers last year. Three-quarters of those, 18, died while being handled by United. Of 15 reported injuries, 13 occurred with United.

The airline is the largest transporter of animals, carrying 138,178 animals in 2017. Alaska Airlines, which transported the next-highest number of animals (114,974), had an incident rate of 0.26, one-tenth of United’s industry-leading rate of 2.24 for every 10,000 animals transported.

Several of the animals had pre-existing health issues, the report said, and some incidents happened before the animals were put on planes.

A United spokeswoman said the airline has been in contact with the passenger who owned the dog and offered to pay for a necropsy.

(Photo: Maggie Gremminger/Twitter)